Legal Information

Privacy Policy

This policy explains how Voice Tamil collects, uses, shares, and protects personal information.

Last Updated

8 October 2026

Introduction

Voice Tamil is an independently owned and operated service based in India (“Voice Tamil”, “we”, “us”, or “our”). This Privacy Policy applies to the Voice Tamil mobile application, website, voice calling, chat, wallet, payment features, and related services.

1. Information We Collect

  • • Account details, including mobile number, user ID, nickname, birth year, gender, language, avatar, and profile information.
  • • Communications metadata, including call participants, timestamps, duration, availability, delivery status, reports, and blocks. We do not record voice-call audio unless clear notice and any required consent are provided.
  • • Chat messages and related metadata required to deliver, sync, moderate, and secure the messaging service.
  • • Transaction details, including wallet balance, recharge amount, order ID, payment status, call charges, and refund records. Payment providers process card, UPI, or banking credentials; we do not store full card numbers, UPI PINs, or online-banking passwords.
  • • Device and technical data, including device type, operating system, app version, IP address, notification token, logs, crash data, and security signals.
  • • Support requests, feedback, and information you submit when contacting us.

2. Permissions

The app may request microphone access for voice calls, notification permission for calls and messages, and network access to operate the Service. The app uses a permission only for the disclosed feature and as allowed by your device settings.

3. How We Use Information

  • • create and authenticate accounts;
  • • connect calls, deliver chat messages, and show service availability;
  • • process payments, update wallet balances, calculate usage charges, and handle refunds;
  • • provide support and service notices;
  • • detect fraud, abuse, security incidents, and Terms violations;
  • • analyze and improve reliability, performance, and features; and
  • • comply with legal, tax, accounting, and regulatory obligations.

4. How We Share Information

We do not sell personal information. We may share the minimum information necessary with service providers that support payments, cloud hosting, authentication, communications, notifications, analytics, security, and customer support. We may also disclose information when required by law, to protect users or the Service, in connection with a corporate transaction, or with your direction or consent. Service providers are required to handle information for authorized purposes.

5. Data Retention

We retain information only as long as reasonably necessary to provide the Service and meet security, fraud-prevention, tax, accounting, legal, and dispute-resolution requirements. Retention periods vary by record type. When information is no longer required, we delete or de-identify it using reasonable measures.

6. Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

7. Your Choices and Rights

You may update profile information in the app, control device permissions and notifications, block or report accounts, and request access, correction, or deletion by contacting us. Rights may vary by location and are subject to lawful exceptions.

8. Account Deletion

You may submit an account-deletion request from the app. The request may remain under review for up to 15 days, during which you may contact support. After processing, account information is deleted or de-identified unless retention is required or permitted for legal compliance, transaction records, fraud prevention, security, or dispute resolution.

9. Children

The Service is intended only for people aged 18 or older. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can investigate and take appropriate action.

10. International Processing

Our providers may process information in locations other than where you live. Where required, we use appropriate safeguards for such processing.

11. Changes to This Policy

We may update this policy to reflect changes in the Service, law, or business practices. The revised date will appear above, and additional notice will be provided where required.

12. Contact

For privacy questions or requests, contact Voice Tamil at support@voicetamil.app or visit our contact page.